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Our customer service team is here for you

We're here to help

How can we help you? Describe your request and our customer service team will get back to you as soon as possible.

Service hours:
Monday to Friday, 9 AM – 6 PM.

Quick help
Our customer service team will assist you with questions about using Recare
Technical support
Help with technical issues or account access
Other questions about features
Support with workflows, inquiries, or platform usage

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Grafik zu digitaler Vernetzung in der Pflege mit Recare

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Recare network?
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Through the Recare Inbox, you receive digital care requests from hospitals, which you can centrally review and respond to.

Medizinisches Fachpersonal nutzt Recare Software im Krankenhaus

Recare FAQs

Answers about Recare and collaborating with hospitals
and the benefits for care facilities.

How can I submit a service request?

Describe your request using the form on this page. Our customer service team will get back to you as soon as possible.

When will I receive a response from Recare?

Our customer service team typically responds on the same day during our service hours, which are Monday to Friday from 9 AM to 6 PM.

What can customer service help me with?

Our customer service team can assist you with questions about using the platform, technical issues, or accessing your account.

I'm not yet a customer. Who can I contact?

If you have questions about Recare or wish to register your facility, please use our contact form here for a consultation or to register with the Recare network.

I'm having trouble logging in. What can I do?

Use the login button on this page to access the login page. There, you can verify your credentials or reset your password. If you continue to experience issues, our customer service team will be happy to assist you.

Stay informed. Get updates.

Product updates, new features, and insights into digital care provision in hospitals, nursing, and rehabilitation.

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